The Gantry Group
   
Customer Satisfaction  | ROI/TCO Analysis  | Custom Market Research

Customer Satisfaction Programs
Gantry Group develops comprehensive voice-of-the-customer and customer intelligence programs to easily measure and track satisfaction of all corporate constituencies and stakeholders. Recognizing that customer satisfaction is based on the performance of multiple departments across an organization, Gantry Group identifies the relevant set of customer "touch-points" and their associated performance metrics for each client. Once established, Gantry Group tracks, trends and analyzes the business’ performance for each touch-point and metric. By periodically polling our client’s customer base, our approach creates a reliable closed feedback loop to deliver highly granular performance insight to each functional group within your business.

For Technology Companies
Creating Customer-Centric Companies (C4) Program
Customer-Centric Compensation (C3) Program

For Non - Technology Companies
Creating Customer-Centric Companies (C4) Program
Customer-Centric Compensation (C3) Program
Download Achieving a Customer-Centric Organization

Download C4 Benefits
(.PDF file requires Adobe Reader)

"Gantry Group helped eCredit assess and quantify how our credit risk management software and services were delivering value to our customers. By leveraging Gantry’s research and analysis, we were able to identify the business performance metrics that matter most to our customers and how best to deliver on them."

John Venditti
VP Professional Services
eCredit.com, Inc.