Healthcare benefits are a critical component of your employees’ benefit package. Employee satisfaction with healthcare benefits and programs can affect employee retention and your ability to attract new talent to your workforce. Employees’ opinion of your healthcare administration services and programs is based upon an accumulation of experiences and interactions. Such interactions might include policy selection and enrollment, health coach interactions, wellness program participation, effectiveness of incentive program administration, health decision support, experience completing a HRA, use of online health management tools, and effectiveness of claims processing. Each interaction is a touch-point that contributes to an overall opinion about the effectiveness of your organization’s healthcare benefits program.
Gantry’s Customer Satisfaction program will holistically and continually measure the effectiveness of your healthcare benefits program through the experiences of your customers… your employees. Our approach measures satisfaction via a set of in-depth metrics across all relevant touch-points. We provide you with the services and technology to adopt a continuous customer satisfaction improvement mandate. Gantry’s program offers you the foundation to build closed-loop incremental employee satisfaction improvement to guide improvements to your healthcare benefits package and carte programs.
Through your Employee Dashboard, a private, cloud-based portal, you can monitor employee satisfaction by healthcare plan or program. With access to timely, relevant data, your benefits team can take action on healthcare partner performance issues, optimize benefit programs & monitor progress.
